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Court Customer Service Charter

Departmental Service Charter

The Service Charter sets out the standard of service you can expect from the staff of the Department in the offices of the various Court Centres / Service Points and Master’s Offices.

This Charter does not cover the professional functions delivered by the Judiciary or the National Prosecuting Authority, who are independent from the Department, or services provided by people outside the Department, such as non-governmental organisations.

This Charter also does not cover the service of criminal, civil and family law processes by sheriffs, who are appointed as independent service providers to the courts in terms of the Sheriffs Act, 1986. Complaints and questions regarding the service of processes by sheriffs can be addressed to the SA Board for Sheriffs, Private Bag 5454, Cape Town, 8000, e-mail: contact@sheriffs.org.za.

Follow this link to view the full departmental Service Charter [385kb] or the abridged Serive Charter poster [702kb].


Service CharterReviewed Service Standards

Please note that the Reviewed Service Standards 2015-2018 document has been withdrawn, to allow for updating of the content as to include information from the NPA as well.
Enquiries can be directed to:
Tshepo Ramalobela
Service Delivery Improvement (Programme Support and Administration)

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